Refund Policy
Last updated 30 June 2026
This Refund Policy explains how refunds and cancellations work for Prepa, operated by Replai (Pty) Ltd. Payments are processed by Paddle, our Merchant of Record, and approved refunds are issued through Paddle to your original payment method.
1. Subscriptions
Prepa is sold as a recurring subscription. Your plan renews automatically at the end of each billing period until you cancel. You can cancel at any time from your account settings; your subscription remains active until the end of the period you have already paid for, and you will not be charged again after that.
2. 14-day refund window
If you are not satisfied, you may request a full refund within 14 days of your first payment for a new subscription. Renewal payments for subsequent periods are generally non-refundable, but we review every request in good faith and will consider refunds for billing errors, duplicate charges, or technical issues that prevented you from using the service.
3. How to request a refund
Email support@prepa.co.za from the address on your account, including the date of the charge and the reason for your request. We aim to respond within 5 business days. You may also contact Paddle directly via the receipt email you received at purchase.
4. Processing time
Once a refund is approved, Paddle processes it to your original payment method. The time for the funds to appear depends on your bank or card provider, typically within 5–10 business days.
5. Statutory rights
Nothing in this policy limits any non-waivable rights you may have under the consumer-protection laws of your country. This policy should be read together with our Terms of Service.